Improve Availability
Scalability
Voxige is designed with rapid scalability in mind. With a large resilient network, Voxige is has the capacity to grow with your business. Whether adding a single user or a hundred users Voxige is ready to support your business.
Reliability
Outsourcing to Hosted CRM allows you to leverage the benefits of an existing resilient architecture and support infrastructure (conforming to ISO Standard ISO/IEC 24762:2008, with data centres in London, Manchester and New York).
Mobility
With Hosted CRM you can access your information anywhere, enabling you access to your customer data via a mobile device, or from any PC with an Internet connection.
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Save Time
IT Support Time
As an outsourced system, Voxige does not require setup and support resource from your staff to manage CRM servers. Experienced application engineers from a Microsoft Gold Partner are on hand to provide assistance whenever you require. With enhanced security, automated and timely installation of anti-virus, security patches and other software updates, you will be able to fully focus on your core businesses.
Staff Productivity
Hosted CRM provides you with instant deployment and a better way to manage your customer relationships. Fully integrating with Microsoft Outlook (and Voxige’s Hosted Exchange platform), your staff will be working in an environment that is familiar to them. From easy customisation to flexible reporting to fast, intuitive searches, Microsoft CRM is designed to improve your productivity in interacting with your customers.
Management Time
Voxige management tools provide an easy way of adding new users and phones and changing dial plans. Detailed call statistics and records are only a few clicks away.
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Improve Customer Management
Marketing
With CRM, your sales and marketing organisations will have instant access to complete customer information no matter where it is stored, along with the tools needed to turn that information into action. You can focus your marketing efforts using intelligent list and segmentation tools to reach prospective customers more effectively.
Sales
No matter how complex your company’s sales processes are, a CRM solution, provides easy-to-use features and capabilities to improve the way your sales and marketing organisation targets new customers, manages marketing campaigns, and drives sales activities.
Service
Utilising CRM, you can respond faster to service issues by delivering the right answers to customers in real-time allowing resolution of customer issues according to pre-defined service levels. CRM includes features for automatic escalation and routing, ensuring that service requests are sent to the appropriate people. Additionally CRM enhances customer relationships whilst giving you the ability to maximise both up-sell and cross-sell opportunities.
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